You may have already heard that SunRocket, the VoIP company that was second only to Vonage, has shut down suddenly and without notice, leaving over 200,000 customers stranded without phone service. And the company's CEO Lisa Hook (formerly from AOL) resigned just days before the shutdown. How convenient.
Many of the employees weren't even aware. One customer service representative found out when he called the SunRocket 800 number and heard the words, "We are no longer taking customer service or sales calls. Goodbye!" Yeah, nice way to find out that you no longer have a job!
So much for a company that built its entire business by claiming to be void of the "gotchas" of the other telephone service providers...
SunRocket's "No Gotchas!" policy: "How many times have you questioned a phone bill, seen a fee that had no explanation, or paid too much for a calling feature? Phone companies these days like to raise rates without clear notice, make up bogus charges, and hit customers with cancellation charges and penalties.
Escape the 'gotchas' of other telephone providers, with SunRocket's No Gotcha Policy. SunRocket Service has no hidden fees or "gotchas", making it easy and risk-free for you to try Internet phone service."
Yeah, but they failed to mention that they'd be shutting down business without properly letting anyone know. Now that's a pretty big gotcha. It's more like...Welcome to SunRocket, the no gotcha phone company. We are no longer taking customer service or sales calls. Gotcha!
I think corporate America has some real hard thinking to do. Crap like this should not happen to customers or employees.
Note: If you're looking for great VoIP digital phone service, check out VOIC Broadband Communications. They offer several different carriers and a host of other phone and cell phone products and plans.